Recent projects
Optimising Digital Self-Service
Reducing costly call centre volume through information architecture and content design transformation at a service level.
From Zero Adoption to Enterprise
Architecting an AI-powered document search platform for time-critical teams handling high volumes and sensitive information.
Redesign of Deposit Protection Engine
Designing free and data accurate interactive tool serving real-time deposit protection engine for UK consumers.
Past projects
Navigate through previous projects I worked on in previous companies. My time spanned working in creative agency working on the Samsung EU & UK account followed by my time at an industry leader in Managed Service Provision and Services Procurement.
Customer Support Network
Cheil/ Samsung UK
Innovative project to serve new Flagship store with new product information at service level.
Unbox your tickets
Cheil/Samsung UK
Creative design of campaign material, leaflets, print and digital banners and a supporting campaign landing page.
Jenni Gondola 